TRAI has taken many measures to shield the interests of customers of telecommunication services. This web site has been developed to assist the client in process their complaints. the first responsibility for addressing client complaints lies with the service suppliers not with TRAI.
To get the details of the complaint center for lodging a complaint with your telecom service provider
To get details of the appellate authority to escalate the issue in case your complaint has not been addressed satisfactorily by the telecom service provider
To view the status of a complaint already lodged (you will need to provide the unique complaint number)
TRAI has released regulations on complaint redressal. These regulations provide for timely action on the part of service providers. They also require service providers to have an effective complaint redressal system set up for timely display on their websites.