TRAI Regulations for Telemarketers:
This has reference to the regulations released by Telecom Regulatory Authority of India (TRAI) on Unsolicited Commercial Communications (UCC). These regulations were released on 1st December 2010 under the name of “The Telecom Commercial Communications Customer Preference Regulations, 2010”. You may refer the TRAI website for details.
The key highlights of the regulations are as below:
No commercial communication will be sent by telemarketer without registration under TCCCP (Telecom Commercial Communications Customer Preference) Regulations;
Commercial Communications shall include any message, voice or SMS,made through telecommunications service, which is transmitted for the purpose of informing about, or soliciting or promoting any commercial transaction in relation to goods, investment or services.
Existing telemarketers will also get themselves re-register under TCCCP Regulations
Registration will be online via TRAI website and National Telemarketer Register (NTR) shall be the nodal point for online registration of telemarketers
Registration shall be valid for 3 years.
Telecom resources (for wireline) used for Telemarketing activity shall :
Have a specific number range allocated 140 XXX XXXX
Shall have no incoming facility on same number
Shall be used for calling only between 0900 Hrs to 2100 Hrs
All outgoing calls on these should be scrubbed against national customer preference register(NCPR) database.
Key pointers for Telemarketers:
The TCCCP Regulations to go live effective from 27th September 2011.Hence, In case your organization is into any Telemarketing Activity, as defined in the regulations, we hereby advice you the following: