You can SMS a cop if an auto says No . my reader have given bunch of feedback and complaint in my blog about Auto harassment as comment. As a relief Department has come up with SMS your complaint concept for Auto harassment
Bangalore: If you hail an auto rickshaw but the driver shakes his head in disagreement to your choice of place or bargains with you about the fare,keep your mobile phone ready.You can take action.
In a people-friendly initiative,traffic police have opened a 24-hour interactive voice response system (IVRS) and text message-based complaint-lodging system.Commuters can use these services to lodge complaints against autorickshaw drivers who refuse to ply to a destination and/or for overcharging.Additional commissioner of police (traffic) Praveen Sood said SMSs sent by people will go to the traffic management system based on which action will be taken on the drivers.
Earlier,the system was that someone had to send the complaint on post cards,which later became email.We realized that people have access to mobile phones more than computers,so we decided to take the programme a step ahead, said Sood.However,a realtime response to any complaint is yet to be a reality.
At the moment,a realtime response wont be possible.We dont have so many policemen to attend to every case.But we will make sure action is taken against them, he added.
Apart from the SMS service,a round-the-clock IVRS system will be available to register complaints.Even if there are telephone operators,people can also leave a voicemail,which will be taken as a complaint.
AUTO>SPACE>REF>SPACE>AUTO NO>SPACE>LOCATION>SPACE>TIME OF REFUSAL
EXAMPLE: AUTO REF KAXY1234 MG ROAD TO KORAMANGALA 5.30PM
SEND TO 52225
Auto over charging:
AUTO>SPACE>OVR>SPACE>AUTO NO.>SPACE>LOCATION>SPACE> TIME OF OVERCHARGING
EXAMPLE: AUTO OVR KAXY1234 MG ROAD TO KORAMANGALA 5.30PM
SEND TO 52225
police have launched three more services: four-wheeler parking notification,traffic violation pending notice and vehicle-ownership details.
Vehicle ownership details:
EXAMPLE:BTIS RTO KA02XY1234 SEND TO 52225
The customer has to send a text in a particular format and they will receive a message with the information.This is the first time such a system has been introduced in the country.At present,we have three parking lots connected to the traffic management centre.
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